{"id":28640,"date":"2025-09-10T07:31:17","date_gmt":"2025-09-10T07:31:17","guid":{"rendered":"https:\/\/ruhqawia.com\/in\/?page_id=28640"},"modified":"2025-09-23T05:46:14","modified_gmt":"2025-09-23T05:46:14","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/ruhqawia.com\/in\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"28640\" class=\"elementor elementor-28640\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65755d1 wd-section-stretch-content e-flex e-con-boxed e-con e-parent\" data-id=\"65755d1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2c3945 elementor-widget elementor-widget-heading\" data-id=\"a2c3945\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds Policy\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19b030f color-scheme-light e-con-full e-flex e-con e-child\" data-id=\"19b030f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb8b8c2 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"cb8b8c2\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-primary wd-title-style-default wd-title-size-large text-center\">\n\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"title-subtitle subtitle-color-primary subtitle-style-default wd-fontsize-xs\">\n\t\t\t\t\tExchange Assistance\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-xxl\">Hassle-Free Returns &amp; Refunds<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-s\">\n\t\t\t\t\t<p><b>At Ruh Qawia, each product is carefully handcrafted, packed with love, and shipped safely to reach you in perfect condition. Please review our shipping details below:<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-2756951 e-flex e-con-boxed e-con e-parent\" data-id=\"2756951\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9f114c elementor-widget elementor-widget-heading\" data-id=\"b9f114c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eligibility for Returns\/Refunds\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73a089d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"73a089d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"72\" data-end=\"256\"><strong data-start=\"72\" data-end=\"102\">Returns &amp; Damaged Products: <\/strong>Returns are accepted only if the product arrives damaged or defective. We kindly request customers to inspect their orders immediately upon delivery.<\/li><li data-start=\"258\" data-end=\"488\"><strong data-start=\"258\" data-end=\"282\">Notification &amp; Proof: <\/strong>To initiate a return or replacement, please notify us within 24 hours of receiving the product. You must provide clear unboxing photos or videos showing both the outer packaging and the product itself.<\/li><li data-start=\"490\" data-end=\"692\"><strong data-start=\"490\" data-end=\"505\">Eligibility: <\/strong>Claims submitted without proper proof or after 24 hours of delivery will not be eligible for replacement or refund. This ensures a fair and transparent process for all our customers.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-dbd372b e-flex e-con-boxed e-con e-parent\" data-id=\"dbd372b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7ef389 elementor-widget elementor-widget-heading\" data-id=\"a7ef389\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Non-Returnable Items\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c561b77 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"c561b77\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"149\" data-end=\"305\"><strong data-start=\"149\" data-end=\"188\">Customized or Personalized Products<\/strong>: Candles, d\u00e9cor, or any other items that are customized or personalized cannot be returned, replaced, or refunded.<\/li><li data-start=\"308\" data-end=\"448\"><strong data-start=\"308\" data-end=\"337\">Used or Tampered Products<\/strong>: Products that have been used, burned, or tampered with are not eligible for return under any circumstances.<\/li><li data-start=\"451\" data-end=\"681\"><strong data-start=\"451\" data-end=\"473\">Natural Variations<\/strong>: Slight differences in color, fragrance strength, or the handmade finish are natural in artisanal products and do not constitute defects. These variations are part of the charm and uniqueness of each item.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-58e2f19 e-flex e-con-boxed e-con e-parent\" data-id=\"58e2f19\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45ebe89 elementor-widget elementor-widget-heading\" data-id=\"45ebe89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund \/ Replacement Process<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ef9e9 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"52ef9e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"142\" data-end=\"623\"><li data-start=\"142\" data-end=\"215\"><p data-start=\"144\" data-end=\"215\">Write to us at \ud83d\udce7 <a class=\"decorated-link cursor-pointer\" href=\"mailto:ruhqawia@gmail.com\" rel=\"noopener\" data-start=\"162\" data-end=\"180\">ruhqawia@gmail.com<\/a> within <strong data-start=\"188\" data-end=\"212\">24 hours of delivery<\/strong>.<\/p><\/li><li data-start=\"216\" data-end=\"305\"><p data-start=\"218\" data-end=\"305\">Attach <strong data-start=\"225\" data-end=\"251\">clear photos or videos<\/strong> showing both the damaged product and its packaging.<\/p><\/li><li data-start=\"306\" data-end=\"512\"><p data-start=\"308\" data-end=\"387\">Our team will review your claim, and if approved, you will be offered either:<\/p><ol data-start=\"390\" data-end=\"512\"><li data-start=\"390\" data-end=\"459\"><p data-start=\"392\" data-end=\"459\"><strong data-start=\"392\" data-end=\"407\">Replacement<\/strong> of the same product (subject to availability)<\/p><\/li><li data-start=\"390\" data-end=\"459\"><p data-start=\"392\" data-end=\"459\">Replacement and Exchange policy<br \/>We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days.<\/p><\/li><\/ol><\/li><li data-start=\"513\" data-end=\"623\"><p data-start=\"515\" data-end=\"623\"><strong data-start=\"515\" data-end=\"526\">Refunds<\/strong> will be credited to the original payment method within <strong data-start=\"583\" data-end=\"605\">7\u201310 business days<\/strong> after approval.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5187bab e-flex e-con-boxed e-con e-parent\" data-id=\"5187bab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1de5242 elementor-widget elementor-widget-heading\" data-id=\"1de5242\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shipping Charges\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc624d2 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"dc624d2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Non-Refundable Shipping Fees:<\/strong> The shipping charges paid at the time of purchase are non-refundable. This applies to all orders, regardless of the reason for return or cancellation. Shipping fees cover the handling, packaging, and courier services used to deliver your order safely.<\/li><li><strong>Approved Returns:<\/strong> In cases where a return is approved by Ruh Qawia due to damaged or defective products, or any issue verified by our team, we will cover the cost of re-shipping the replacement item to ensure a smooth and hassle-free experience for our customers.<\/li><li><strong>Incorrect Address or Failed Delivery:<\/strong> If the customer provides an incorrect, incomplete, or outdated address, or is unavailable to accept the delivery, the order may be returned to us. In such cases, re-shipping charges will apply, and refunds for the original order, including shipping fees, will not be issued. Customers are responsible for providing accurate contact and address details to avoid additional costs or delays.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3985a53 e-flex e-con-boxed e-con e-parent\" data-id=\"3985a53\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6151000 elementor-widget elementor-widget-heading\" data-id=\"6151000\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order Cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7750985 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7750985\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li data-start=\"89\" data-end=\"307\"><strong data-start=\"89\" data-end=\"112\">Order Cancellations: <\/strong>Once an order is placed, it cannot be cancelled as most of our products are made-to-order and crafted specifically for you. This ensures each item is personalized and of the highest quality.<\/li><li data-start=\"309\" data-end=\"566\">In rare cases where a cancellation request is made <strong data-start=\"360\" data-end=\"394\">before the order is dispatched<\/strong>, acceptance of the request is entirely at Ruh Qawia\u2019s discretion. We recommend reviewing your order carefully before confirming your purchase to avoid any inconvenience.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-b9b0b57 e-flex e-con-boxed e-con e-parent\" data-id=\"b9b0b57\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81098c9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"81098c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u2728 We value your trust and ensure every order is handled with love and care. Thank you for supporting handmade! \u2728<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy Exchange Assistance Hassle-Free Returns &amp; Refunds At Ruh Qawia, each product is carefully handcrafted, packed with<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"class_list":["post-28640","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns &amp; 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