FAQ's

Need Help?

Help & Support

At Ruh Qawia, we understand you may have questions about our products, shipping, and policies. Our FAQs are designed to provide clear answers, ensuring a smooth and hassle-free shopping experience.

Are your products customizable?

Yes! Most of our candles, décor items, and gift products can be personalized with names, special messages, or unique designs. Customization allows you to create truly meaningful gifts for your loved ones.

Ready-to-ship items are usually dispatched within 1–2 business days. Made-to-order or customized products may take longer, depending on the complexity of the design. Processing times may also increase during festive seasons, sales, or high-demand periods. 

Yes, we deliver across India. Standard delivery usually takes 5–7 business days for most locations. For remote or interior pin codes, delivery may take 7–10 business days depending on courier availability.

Once your order is dispatched, a tracking link will be shared via email (and SMS if provided). You can use this link to monitor your order’s status in real time. Please allow up to 24 hours for tracking updates to appear.

Orders cannot be cancelled once placed because most products are made-to-order. Cancellation requests before dispatch may be considered at Ruh Qawia’s discretion, but we recommend reviewing your order carefully before confirming.

Returns are accepted only if the product arrives damaged or defective. Customers must notify us within 24 hours of delivery and provide clear photos or videos showing the product and packaging. Customized or personalized items cannot be returned, replaced, or refunded.

Shipping charges paid at checkout are non-refundable. For approved returns due to damage or defects, Ruh Qawia will cover re-shipping costs. If an order is returned due to an incorrect address or failed delivery, re-shipping charges will apply, and no refunds will be issued.

Yes, slight differences in color, fragrance intensity, or handmade finish are natural in artisanal products. These variations are part of the charm and uniqueness of each item and are not considered defects.

Absolutely! We use secure servers, encryption, and strict protocols to protect your data. Your personal information is collected solely for order processing, delivery, and communication purposes. We do not share your data with third parties except for order fulfillment, payment processing, or legal requirements.

For any questions, bulk orders, urgent deliveries, or special custom requests, you can reach us at 📧 ruhqawia@gmail.com or 📞 +91 9259673633. Our team will respond promptly to assist you and guide you through the process.